ConneXtions is committed to listening to you, and working with you. By working together, we can ensure you receive the best service possible.
Our guarantee is that we will:
Treat you with respect and dignity.
Treat you fairly and speak honestly.
Protect your personal information and only use it for the right reasons.
Provide good quality services that suit your needs, age, lifestyle and cultural background.
As a participant, you have the right to:
Make choices and decisions about the services you receive.
A safe and comfortable place to use the service.
To receive the information you need to make good choices.
Have someone help you make good choices (an advocate or support person).
To get help accessing services in the community.
You can help us by:
Updating your contact information as it changes.
Keeping your appointments or letting us know if you can't.
Choose someone to support you make decisions (an advocate, family member or friend).
Treat other people with fairness, honesty and respect.
Respect other people's right to a safe and comfortable environment.
Respect other people's right to privacy and confidentiality.
Give us honest feedback about our services.
How to Make a Complaint
As we are a registered NDIS provider, you have the right to make complaints about our services and supports at any time. We welcome your feedback to help us to continue improving our services and encourage you to contact us. To make a complaint, you can:
- Talk to the staff member who provided the service. If you are not happy with what the staff member has said, or you don't want to talk to the staff member, then please contact us at complaints@connextions.org.au or complete the complaint form below.
- After we receive your complaint, we will take the necessary steps to investigate. We will keep you updated on all progress.
- If we cannot resolve an issue for a client receiving a disability service, you have the right to contact the NDIS Quality and Safeguards Commission on 1800 035 544.
- If you are not happy with the NDIS actions, contact the Commonwealth Ombudsman on 1300 362 072.
At any stage of this process, you may appoint an advocate to speak on your behalf. This may be a friend, relative or professional advocacy worker.
