The NDIS is focused on improving how they and we serve NDIS participants.

 The new Participant Service Charter sets out what to expect from the National Disability Insurance Agency (NDIA) and Partners in the Community organisations. It provides overall principles for interactions with particpants, and clear service standards and timeframes. These are included in the proposed Participant Service Guarantee.

The Participant Service Charter is also underpinned by the specific tangible actions listed in the Participant Service Improvement Plan 2020-21. The Participant Service Guarantee and Participant Service Improvement Plan provide  a clear direction to improve particpants experience with the NDIS. Improving participants experience is part of how the NDIS can deliver on its wider promise. That promise, to support participants to achieve their goals, so they can get on and do the things they want to do.

For this to happen, the NDIS need to improve what they do and how they do it. The Participant Service Charter is current as at 30 June 2020. It will be updated to ensure it remains a live document. Updates will be available on the NDIS website.

To view more information about the Charter and download your copy visit their website: https://www.ndis.gov.au/about-us/policies/service-charter or click the download button below.